Plans Built for Every Scale
Managed support plans that match your infrastructure. Every plan includes remote support and a monthly allocation of free on-site call-outs.
Essential
For small businesses needing reliable baseline IT and network support.
- 1 FREE on-site call-out per month
- Remote support included
- Basic network monitoring
- Email & phone helpdesk
- Monthly health report
Professional
For growing businesses with higher availability requirements.
- 2 FREE on-site call-outs per month
- Priority remote support
- Advanced network monitoring
- Dedicated account manager
- Weekly health reports
- Solar system diagnostics
Business
For medium-sized operations demanding proactive infrastructure management.
- 4 FREE on-site call-outs per month
- 24/7 remote support
- Full network & solar monitoring
- Dedicated senior engineer
- Real-time incident response
- Quarterly infrastructure review
- Patch & update management
Enterprise
For large-scale industrial sites with mission-critical infrastructure.
- 6 FREE on-site call-outs per month
- 24/7 dedicated NOC support
- Full-stack infrastructure management
- Multi-site coordination
- Custom SLA agreements
- Executive reporting dashboard
- Priority parts & resource provisioning
- Annual infrastructure audit
All prices exclude VAT. Prices are indicative and confirmed after a site assessment.
On-site call-out allocations
Visits beyond your monthly allocation are billed at R500 per call-out plus travel. Allocations reset each billing cycle.
| Plan | Included | Additional call-outs |
|---|---|---|
| Essential | 1 free per month | R500 call-out fee + travel |
| Professional | 2 free per month | R500 call-out fee + travel |
| Business | 4 free per month | R500 call-out fee + travel |
| Enterprise | 6 free per month | R500 call-out fee + travel |
Frequently asked questions
Do unused call-outs roll over?
No. Monthly on-site call-out allocations reset at the start of each billing cycle and do not roll over.
How are travel costs calculated?
Travel is based on the distance from our nearest service hub to your site. Your account manager will give a clear breakdown before any visit.
What counts as a call-out?
Any scheduled or emergency on-site visit by a GDR Solutions engineer. Remote support sessions do not count.
Can I upgrade or downgrade my plan?
Yes. Plans can be changed at any time and take effect at the start of the next billing cycle.
Is remote support available on all plans?
Yes. Response times and priority vary by plan: Essential includes standard response, while Business and Enterprise include 24/7 coverage.
How do I request an on-site call-out?
By phone, email or WhatsApp. Emergency call-outs are available on Business and Enterprise plans.
Not sure which plan is right?
We'll assess your infrastructure and recommend the most cost-effective option.